About 500,000 General Motors vehicles will lose their OnStar service at the end of this year as cell phone companies end analog service and switch to all digital.
About another 1 million GM vehicles are able to get a retrofit of hardware that will enable them to continue getting OnStar, while the other roughly 3 million OnStar vehicles are not impacted by the change....
Ultimately, GM was able to develop a fix for about 1 million OnStar customers starting with some 2002 models. Those customers will pay a dealership just $15 for the fix, if they agree to add a year of OnStar service, Ball said. GM is covering the remainder of dealerships' cost.
I can completely understand that GM didn't know what digital signal was going to be the standard when they first came out with OnStar. I really can. But designing the analog OnStar systems so that there is absolutely ZERO possibility of upgrading it as the digital standards become, well, standard, is ridiculously stupid in ways that I can't even begin to imagine. GM has done exactly one thing incredibly in the last 10 years- promote OnStar. And in one fell swoop, they're screwing over 500,000 customers, plus however many more customers don't want to pay the 15 bucks, 45 minutes, and 1 year of prepaid service to continue their service.